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Job Description of a Dental Office Manager

This is a sample from one dental practice office manual of a job description for a dental office manager.


1. The dental office manager should provide general supervision of all other business aspects of the practice, including, but not necessarily limited to:
a. Supervising the work of the scheduling coordinator - seeing that scheduling is done properly, recare is maintained, and that all patient contacts are kept up.
b. Arranging for outside companies to handle our collections, patient financing, and any related matters.
c. Hiring and supervising the work of part-time employees, including cleaning personnel.
d. Controlling the expense of inventory.
e. Contracting with repair personnel.
f. Analyzing practice vital signs monthly, and implementing policies to
improve the financial health of the practice.
g. Tracking vital signs on a monthly, quarterly, and annual basis, to show
trends, to recognize successful performance by staff members, and to uncover problem areas in the practice before they become serious.
h. Handling all work schedule matters, including vacation and sick days, unpaid
leave, and paid time off.
i. Hiring and supervision and paying of cleaning personnel and other independent contractors.

2. The dental office manager should assign business office tasks to clinical personnel during their free time. Examples would be:
a. "Purging" (contacting patients who have not completed dental work that they have been diagnosed as needing)
b. Calling patients for recare appointments
c. Assisting with birthday cards, statements, or other clerical tasks.

3. The dental office manager is in charge of payroll. Specifically:
a. Supervise the work of our payroll service company and communicate with them so that payroll checks are correct and timely.
b. See that government reports, payroll taxes, and related matters are processed correctly.
c. Handle all related payroll items such as employee documentation, federal regulations, workmen's compensation, etc.
d. Monitor and regulate employees' use of sick days, vacation days, and unpaid leave.

4. The dental office manager should stock and order office supplies.

5. The dental office manager should see that dental office is properly closed and secured in the evening.

The dental office manager should maintain current certification in cardio-pulmonary resuscitation as to be prepared for a possible emergency.

Each of the above duties may be personally performed by the dental office manager or the dental office manager may oversee the performance of them by another person.

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More articles
America's Dental Bookstore maintains this collection of articles on dentistry submitted by visitors to our site. These could be clinical tips, research articles, opinion articles, dental jokes, or whatever. Do you have something you'd like to submit? If so, click here to submit an article.