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| The Administrative Dental Assistant - Workbook, 2nd Edition
Author Information
By Linda Gaylor, RDA, Dental Assistant Instructor, Baldy View Regional
Occupational Program, Claremont, CA
New to this Edition
- An interactive, networkable demo CD from Dentrix is included, allowing
students to access -Dentrix's leading practice management software
to perform administrative dental assistant tasks exactly as they would
be performed by professionals.
- Introductory paragraphs in every chapter outline content revisions and
changes in the field, along with instructions for using corresponding
elements of the Dentrix software.
- New and revised exercises include short answer, multiple choice,
matching, fill in the blank, labeling, and fill-in form exercises
drawing on the most current information as presented in the textbook.
- More than 100 new or colorized images reinforce key points and provide
examples of important topics and procedures.
- Chapter objectives set learning goals for each chapter.
- Puzzles include crossword, word search, and word scramble puzzles for
every chapter, challenging retention of key terms and concepts.
- Illustrations, charts, and graphs are based on corresponding chapters in
the textbook, and reinforce the link between learning and real-world
application.
Table of Contents
1. Introduction
2. Orientation to the Dental Profession
3. Dental Basics
4. Communication Skills and Telephone Techniques
5. Written Correspondence
6. Patient Relations
7. Dental Healthcare Team
8. Patient Clinical Records
9. Information Management
10. Dental Patient Scheduling
11. Recall Systems
12. Dental Insurance Processing
13. Inventory Management
14. Financial Arrangements and Collection Procedures
15. Bookkeeping Procedures: Accounts Receivable
16. Bookkeeping Procedures: Accounts Payable
17. Office Equipment
18. Computerized Dental Practice
19. Employment Strategies
Appendix: Forms Needed
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