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Great Communication = Great Production, 2nd Edition
Features:
• Learn how to improve relationships with patients and team members
• Control stress
• Increase financial rewards for work well done by the dental professional
Contents:
• Communication: The Bottom Line to Your Success
• Goal Accomplishment
• Becoming a “People Professional”
• Understanding Personality Differences
• Listen Your Way to Success: Refining The Art and Science of Listening
• Getting Your Message Across In A Positive Way: Speaking Skills
• Handling Difficult People and Difficult Situations
• Special People, Special Needs
• Communication Via Telephone
• Making An Effective Case Presentation: Gaining Treatment Acceptance
• Handling Objections
• Financial Communication: The Final Close
• Nurture Personal Referrals—Your Best Source of New Patients
• Controlling Stress In The Dental Profession Through Effective Communication: A
Doctoral Dissertation
• And, In Conclusion…
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