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Great Communication = Great Production, 2nd Edition
Features:
Learn how to improve relationships with patients and team members
Control stress
Increase financial rewards for work well done by the dental professional
Contents:
Communication: The Bottom Line to Your Success
Goal Accomplishment
Becoming a People Professional
Understanding Personality Differences
Listen Your Way to Success: Refining The Art and Science of Listening
Getting Your Message Across In A Positive Way: Speaking Skills
Handling Difficult People and Difficult Situations
Special People, Special Needs
Communication Via Telephone
Making An Effective Case Presentation: Gaining Treatment Acceptance
Handling Objections
Financial Communication: The Final Close
Nurture Personal ReferralsYour Best Source of New Patients
Controlling Stress In The Dental Profession Through Effective Communication: A
Doctoral Dissertation
And, In Conclusion
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