Practice Management for the Dental Team
PART I BUSINESS MANAGEMENT Chapter 1 The Business of Dentistry Chapter 2 Dental Team Management Chapter 3 Patient Management Chapter 4 Legal and Ethical Issues in the Dental Business Office Chapter 5 New Technology in the Business Office Chapter 6 Office Design and Equipment Placement PART II COMMUNICATION MANAGEMENT Chapter 7 Working with Dental Office Documents Chapter 8 Business Record Storage Chapter 9 Written Communications Chapter 10 Telecommunications PART III BUSINESS OFFICE SYSTEMS Chapter 11 Appointment Management Systems Chapter 12 Inventory Systems and Supply Ordering Chapter 13 Recall Systems Chapter 14 Dental Insurance Chapter 15 Bookkeeping Systems/Accounts Receivable Chapter 16 Other Financial Systems Chapter 17 Infection Control Systems THE DENTAL ASSISTANT IN THE WORKPLACE Chapter 18 Marketing Your Skills APPENDICES A Letter styles B Grammar C Numbers D Prefixes and suffixes E Abbreviations F Dental terminology WORKING FORMS Letter to be corrected and word-processed Clinical chart Health questionnaire Laboratory requisition Stationery Small envelope Large envelope List of statements to be corrected Postal card Message form Rolodex form Appointment book sheets Treatment plan Inventory cards Recall cards Insurance claim form Pegboard day sheet Checks Deposit slips W2-wage and tax statement Incident report of exposure Job application form Finkbeiner, Betty Ladley, CDA, RDA, BS, MS; Finkbeiner, Charles Allan, BS, MS Betty Ladley Finkbeiner, CDA, RDA, BS, MS, Chairperson, Dental Assisting Program, Washtenaw Community College, Ann Arbor, MI; and Charles Allan Finkbeiner, BS, MS, Instructor, Business Division, Computer Information Systems Department, Washtenaw Community College, Ann Arbor, MI |