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The Administrative Dental Assistant
 

Features:
Chapter outlines: Provides preview of what is covered in each chapter * Learning objectives: identifies for the student what she is expected to learn from the chapter * Key terms: identifies at the beginning of the chapter new terms, which appear boldface in the text * Glossary: Defines all boldface terms in the text, making it easy for the student to look up a word that she cannot remember from the previous chapter * "Remember" blurbs: special design feature to highlight important information the student needs to remember.
"Food-for-Thought": interesting, helpful information that is good for the student to know
Boxes: highlight important information, tips, etc * Step-by-step procedures: special feature set off from the main text; shows how to do new tasks in a very simple, orderly fashion * Many unique 2-color illustrations: identifies all forms used in dental office and explains in a unique way what they are and how they are to be completed * Key points: bullet lists of the most important points of each chapter, appear at the end of each chapter * Critical thinking questions: review questions to make the student pull together information from the chapter to respond to a situation likely to arise in a dental office.
Web watch: lists web sites for students to seek additional information * Attractive price: price lower than other choices; a lot for the money with the software * Supported by ancillaries: workbook reinforces skills using paper method; software strengthens computer skills; IM provides supportive material for the instructor.

Table of Contents
Orientation To The Dental Profession;

1. Orientation to the Dental Profession
2. Dental Basics
3. Communication Skills and Telephone Techniques
4. Written Correspondence
5. Patient Relations
6. Dental Healthcare Team
7. Patient Clinical Records
8. Information Management
9. Dental Patient Scheduling
10. Recall Systems
11. Dental Insurance Processing
12. Inventory Management
13. Financial Arrangements and Collection Procedures
14. Bookkeeping Procedures: Accounts Receivable
15. Bookkeeping Procedures: Accounts Payable
16. Office Equipment
17. Computerized Dental Practice
18. Employment Strategies

Editorial Reviews
Book Info
Baldy View Regional Occupational Program, Claremont, CA. Textbook on managing the front office of a dental practice. Includes information on written communications, patient psychology, office tasks, scheduling, billing, bookkeeping, and insurance processing. For students. CD-ROM contains additional learning opportunities. System requires: Win 95/98/NT/XP DNLM: Dental Assistants.