FROM THE BOOK
 

Chapter 1 The Business of Dentistry

Chapter 2 Dental Team Management

Chapter 3 Patient Management

Chapter 4 Legal and Ethical Issues in the Dental Business Office

Chapter 5 New Technology in the Business Office

Chapter 6 Office Design and Equipment Placement

PART II COMMUNICATION MANAGEMENT

Chapter 7 Working with Dental Office Documents

Chapter 8 Business Record Storage

Chapter 9 Written Communications

Chapter 10 Telecommunications

PART III BUSINESS OFFICE SYSTEMS

Chapter 11 Appointment Management Systems

Chapter 12 Inventory Systems and Supply Ordering

Chapter 13 Recall Systems

Chapter 14 Dental Insurance

Chapter 15 Bookkeeping Systems/Accounts Receivable

Chapter 16 Other Financial Systems

Chapter 17 Infection Control Systems

THE DENTAL ASSISTANT IN THE WORKPLACE

Chapter 18 Marketing Your Skills

APPENDICES

A Letter styles

B Grammar

C Numbers

D Prefixes and suffixes

E Abbreviations

F Dental terminology

WORKING FORMS

Letter to be corrected and word-processed

Clinical chart

Health questionnaire

Laboratory requisition

Stationery

Small envelope

Large envelope

List of statements to be corrected

Postal card

Message form

Rolodex form

Appointment book sheets

Treatment plan

Inventory cards

Recall cards

Insurance claim form

Pegboard day sheet

Checks

Deposit slips

W2-wage and tax statement

Incident report of exposure